Grievance Redressal Policy: PHIR SHIKSHA

Last Updated: AUGUST, 2026

 

PHIR SHIKSHA is committed to providing a transparent and accountable learning environment. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and the Digital Personal Data Protection (DPDP) Act, we have established this structured mechanism to address user grievances effectively and timely.

1. WHAT CONSTITUTES A GRIEVANCE?

A grievance refers to any complaint or concern raised by a user regarding:

  • Content Issues: Inappropriate, copyrighted, or misleading course material.
  • Data Privacy: Unauthorized access, correction requests, or deletion of personal data.
  • Technical Access: Persistent inability to access purchased content despite support.
  • Payment/Refunds: Disputes regarding transactions or refund denials.
  • Synthetic Media: Concerns regarding undisclosed AI-generated content (per IT Rules 2026).

2. GRIEVANCE REDRESSAL MECHANISM

We follow a two-tier resolution process to ensure every concern is heard.

Tier 1: Internal Resolution (Grievance Officer)

All complaints must first be directed to our designated Grievance Officer.

  • Acknowledgment: You will receive an automated acknowledgment with a Unique Tracking ID within 24 hours of filing the complaint.
  • Resolution Timeline: We aim to resolve all standard grievances within 7 working days.
  • Emergency Cases: Grievances related to identity theft, nudity, or impersonation will be addressed within 24 to 36 hours as per mandatory government timelines.

Tier 2: Escalation (Regulatory Boards)

If you are unsatisfied with the resolution provided by PHIR SHIKSHA, you may escalate the matter to:

  • Data Protection Board of India: For matters specifically related to personal data violations.
  • Consumer Forum: For disputes related to service quality or financial transactions.

3. HOW TO FILE A GRIEVANCE

To file a formal complaint, please provide:

  • Name
  • Registered Email ID
  • Order ID (if applicable)
  • A clear description of the issue (with screenshots if possible)

GRIEVANCE OFFICER DETAILS:

  • Name: Yuvraj Bhargava
  • Designation: Resident Grievance Officer
  • Email: grievance@phirshiksha.com
  • Physical Address: 1st floor, 67, Shubhas nagar, Pardeshipura, Indore (MP) Pin no: 452011

Note: Any complaint sent to general support emails may experience delays; please use the dedicated grievance email for legal compliance.

4. APPELLATE PROCESS

If you wish to appeal a decision made by the Grievance Officer, you may request a review by our Nodal Appellate Authority by replying to your ticket within 72 hours of the initial resolution.

5. REPORTING AND TRANSPARENCY

In accordance with the law, PHIR SHIKSHA maintains a monthly compliance report (available upon request by authorized agencies) detailing:

  • Number of grievances received
  • Number of grievances resolved
  • Action taken on reported content or data breaches